Washer not draining

Home Appliance Error Codes Samsung Washing machines Short guide

Can you still use it? With care until repaired

Typical cost Under SAR 600

What it means

On Samsung washers, 5C (or 5E on older models) usually means the machine could not drain within the set time. The meaning can vary by model, so check the manual for your machine.

Symptoms3

Water left in the drum.
The cycle stops before spinning.
The pump runs but no water comes out.

Possible causes4

Pump filter clogged with lint or small items.
Kinked or blocked drain hose.
Blocked wall or floor drain.
Failed drain pump.

How to diagnose and fix4

Unplug the machine, and wait for the water to cool if it was a hot cycle.
Drain through the small hose at the lower front, then clean the filter.
Check the hose and the drain outlet.
If the code persists, have a technician check the pump.

Repair cost

0–200

200–600

600–1,500

1,500+

In Saudi riyals; the highlighted part is the expected range for this fault.

Cleaning the filter costs almost nothing; a pump is a moderate cost.

Prices are rough estimates including the part and the technician’s fee, and vary with brand, model and part source.

Frequently asked questions

Can too much detergent cause it?

Excess foam can slow draining, so use the recommended dose.

Can I open the door with water inside?

Drain through the filter first, or water will spill onto the floor.

This guide is for information only and does not replace an inspection by a qualified technician. If the fault involves brakes, steering, engine temperature, electrics or refrigerant, do not attempt the repair yourself.

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